FLAC or some other lossless format is better.

If it truly is only an hour of someone’s time, then I’d much rather they made that insignificant amount less profit, but did the work to make our experience better.

Somebody at some level is definitely thinking that way.

Why open more registers when you can push people towards self-checkour? As a retail manager you should be trying to get your customers to work for you for free whenever possible.

That ceiling is supposed to be that way. The insulation is on top of the roof deck, and the lack of a suspended ceiling gives it a more open feel. That’s why they painted all of the roof structure white (it also allows them to use less power for lighting). Walmart has a lot of problems, but store design isn’t one (although retail layout is, IMO).