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Its almost a poorly made extortion racket: if you are a business that does not pay the bbb to get a good rating they rate you badly till you do. But either way they can’t actually do anything about shitty companies, its all the illusion of having recourse for the consumer when there is none.
It has 100% happened before and just never been admitted to. I have both 1st hand dealt with the aftermath and heard from other smaller companies about it. I work at medium sized MSP and disaster recovery is in my wheelhouse.