Today I found out I have a rating on FREE NOW as a passenger (I’m not a driver at all, I use it on the rare occassions I need to move something or I’m too sick to make it via public transport, i.e. after a surgery - I have an upcoming one so I redownloaded it). Checking my settings to make sure I had payment in, I saw I had stars under my lack-of-one profile picture. I am 5.0. I wonder if there’s comments, but I don’t seem to be able to see individual ratings.
So, do you have any ratings to your name? What are they?
I used to be on Airbnb as a host. You really need to keep your rating near perfect. If you have a misunderstanding with the wrong person and they give you 1 star it can practically remove you from search, even when you have tons of 5 stars. Actually even a 4 star is a bad rating. I can’t recall the exact threshold but we are talking something like 4.7 here.
It’s pretty interesting to see how people give and interpret ratings in the US vs. Asia for example. In the US it seems like less than a mid-four is a gamble, in Japan you get some great restaurants hanging around at 3.0+. The reviews will say like “Everything was perfect great food, 3 stars”.
That’s how it should be though.
On a 5 star system, 3 should be average. However, for many things in the US this is skewed so that “average” or acceptable is like 4+. This means receiving anything less than a 5 means there were significant issues.
It sucks.